Customer Service Advisor

As a Customer Service Advisor, you will report to our Customer Services Manager and will be responsible for managing customer accounts and orders through the whole manufacturing process.

Duties and Responsibilities

• Orders - Receipt of orders from customer. Verify items on the order, prices, delivery address, dates required, payment terms, shipment terms. Liaise with production/internal systems for dye dates. Order entry and potential call off of orders for shipment. Process BC orders. Process aged stock and slow-moving obsolete goods.
• Confirmation of orders to the customer and regular updates via orderbooks.
• Quotation/Enquiries - Support Sales Managers in preparation and delivery of quotations. Analyse Carrington specifications against a direct enquiry or a competitor’s product. Liaising with the relevant internal department, collate the necessary test data to support the chosen specification. Actively promote Carrington quality.
• Sampling Liaise with relevant departments to issue pattern room requests /samples that customers require from Carrington stock range.
• Order book – Ownership of keeping the orderbook and IBS up to date and advise customer. Review PBI regularly against budget.
• Production deliveries – ownership to chase deliveries through production, both orders in work and monitor future dye dates to ensure the plan hasn’t slipped.
• Service Level analysis – each month provide analysis on why we were potentially late on deliveries and offer some commentary.
• Shade approvals. Ensure shade approvals are sent to the lab in good time ready to be sent to the customer, chase shade approvals with the lab/customer if necessary for the accounts worked upon.
• Complaints – Raise, investigate and provide solutions with QA - respond to customer.
• Range & New Developments - actively sell our product range to customers, provide an agreed service level.
• Logistics - Liaise with logistics to ensure safe on time delivery of goods at agreed prices. Raise any customs paperwork that may be required.
• Administration -Any sales admin duties aligned with the accounts.

Qualifications, Education, Skills & Competencies

• Computer Literate, Excel essential.
• Embrace attention to detail with ability to integrate information from different sources effectively.
• Effectively resolve conflicting differences through discussion.
• Ability to identify problems and co-operate with others when solving them.
• Committed to delivering high quality results to both customers and colleagues.
• Essential need to prioritise workload and work on own initiative.
• Handles criticism well and learns from it.
• Fluent communicator at all levels.
• Monitor performance against deadlines.
• Takes responsibility for own actions.
• Self-motivated, ambitious, driven and confident individual.

This is a Permanent position and salary will be awarded dependent on experience.